Privacy Policy | Totally Tech LLC

1. Introduction

Totally Tech LLC is committed to protecting your privacy. This Privacy Policy outlines our policies and practices regarding the collection, use, and disclosure of personal information we receive from users of the Site https://www.totallytech.om. This Privacy Policy also explains the rights you have in relation to these processing activities.

In this Privacy Policy, Totally Tech LLC, its affiliates, subsidiaries, or employees may also be referred to as "we", "us" or "our".

2. Information Collection and Use

Name
Email address
Telephone number
Content of customer support communications
Information gathered through your interactions with us

3. Data Protection

At Totally Tech LLC, we adopt strong data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and data stored on our site.

4. Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site https://www.totallytech.om. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

5. Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive. We use cookies to collect information to improve our services for you.

6. Compliance with Laws

We will disclose your personal information where required to do so by law or summons.

7. Changes to This Privacy Policy

This Privacy Policy is effective as of May 20, 2024, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: connect@totallytech.co

9. Additional Information

Totally Tech LLC is committed to protecting personal data and striving to maintain the privacy of users of our products and websites. This Privacy Statement describes how Totally Tech LLC, its affiliates, subsidiaries, or employees may collect, process, store, securely retain, and dispose of your personal data when using or accessing Totally Tech LLC's website (the "Website").

Definitions

Consent: Totally Tech LLC is committed to protecting personal data and striving to maintain the privacy of users of our products and websites. This Privacy Statement describes how Totally Tech LLC, its affiliates, subsidiaries, or employees may collect, process, store, securely retain, and dispose of your personal data when using or accessing Totally Tech LLC's website (the "Website").
Personal Data: Refers to data that makes a natural person identified or identifiable, directly or indirectly, by reference to one or more identifiers, such as name, civil number, electronic identifier data, or spatial data, or by reference to one or more factors related to genetic, physical, mental, psychological, social, cultural, or economic identifying factors.
Data Processing: Refers to the process or set of operations performed on personal data, including collecting, recording, analyzing, organizing, storing, modifying, retrieving, reviewing, coordinating, combining, blocking, erasing, deleting, or disclosing it, by sending, distributing, or transfer, or make available by other means.
Data Subject: Refers to a natural person who can be identified through their personal data.

What Data may Totally Tech LLC collect about you?

Totally Tech LLC may need to collect relevant personal data from you to provide you with the Website. The personal data collected by us may include, but is not limited to:

Name
Email address
Telephone number
Content of customer support communications
Information gathered through your interactions with us

How may Totally Tech LLC collect your Personal Data?

Totally Tech LLC may collect your personal data when you interact with the Website, such as when you use the Website or contact us for support or other offerings. Other than personal data obtained directly from you, we may also obtain your personal data from external partners we deal with or are connected with, and from other sources where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted or required.

How may Totally Tech LLC use your Personal Data?

We may use your personal data for the following purposes:

Contact you/respond to you regarding your requests, inquiries, or complaints sent to Totally Tech LLC in relation to the Website.
Analyze, develop, improve, and optimize the use, function, and performance of the Website.
Manage the security and operation of our sites, facilities, and networks and systems related to the Website.
Keep you informed about our latest products, websites, and offers.
Carry out any activity in connection with a legal, governmental, or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection, or prosecution.
Develop innovative and customized products and websites by carrying out research and statistical analysis of customer use of the Website on an anonymous basis.
Settle accounts with those who provide related websites to us.

For the same purposes, we may also transfer your personal data outside the territory of the Sultanate of Oman, and you hereby grant us your consent for the same.

On what basis does Totally Tech process your Personal Data?

Totally Tech LLC uses your personal data only when we have a valid legal basis to do so, and within the framework of transparency, honesty, and respect for human dignity. Totally Tech LLC will rely on the consent provided by you for data processing activities, or the fact that processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with applicable laws. We may also process your personal data where we believe it is in our or others' legitimate interests, including to communicate adequately with you, respond to your requests, analyze, develop, improve, and optimize our sites, facilities, products, and websites, and to maintain the security of our sites, networks, and systems, or as legally required.

If you are a data subject providing your personal data to Totally Tech LLC from within the European Union, UK, or other relevant jurisdictions, Totally Tech LLC acknowledges that your data is being controlled and processed in line with the GDPR and other applicable laws. If you have questions about the legal basis, you can contact our Data Protection Officer at connect@totallytech.co.

When and How Totally Tech LLC may disclose your Personal Data?

As part of providing you with the Website and the management and/or operation of the same, we may be required or need to disclose your personal data to:

Totally Tech LLC's affiliates, subsidiaries, contractors, or employees are authorized to access your personal data only to the extent necessary to serve the applicable purpose(s) and to perform their job functions.
Third-party service providers (for example, payment processing services, email delivery, auditing, and other similar service providers) in order for those service providers to perform business functions on behalf of Totally Tech LLC.
Manage the security and operation of our sites, facilities, and networks and systems related to the Website.
Relevant third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
Law enforcement and government agencies, such as to comply with applicable laws or legal processes, or as requested by relevant governmental authorities, or for national security and/or law enforcement purposes.
Other parties in respect of whom you have given your explicit consent.

When third parties are given access to personal data, we will take appropriate contractual, technical, and organizational measures designed to ensure that personal data is processed only to the extent that such processing is necessary, consistent with this Privacy Policy, and in accordance with applicable laws.

How is your Personal Data protected and secured?

Totally Tech LLC places utmost importance on implementing effective safeguards against data breaches, enhancing data security, and limiting data transfer to what's legally permissible.

We take reasonable industry-standard efforts, including technical and organizational measures, to protect your personal data from misuse, unauthorized access or disclosure, and unlawful processing. However, considering that the transmission of data over the Internet is not completely secure, we do not accept responsibility for any unauthorized access or loss of personal data that is beyond our commercially reasonable control.

In the event of a personal data breach, Totally Tech LLC will report any data breaches within 72 hours of becoming aware of the breach to the relevant authority. If it is determined that a data breach may cause serious harm or poses a high risk to the rights or freedoms of data subjects, Totally Tech LLC shall notify the data subjects within 72 hours of becoming aware of the breach.

Totally Tech LLC will document all personal data breaches, state their causes and consequences of their occurrence, and the corrective measures or technical and organizational measures that have been taken. This record will be retained in accordance with the period stipulated by the relevant authority.

Totally Tech LLC shall ensure before transferring any personal data outside the territory of the Sultanate of Oman to:

Obtain explicit consent from data subjects.
Ensure that such a transfer does not entail any activity threatening national security or state interests.
Ensure that the external processing party has an adequate degree of protection for personal data that is not less than the level of protection established under the PDPL.
Assess the level of protection provided by the external processing party and the risks of transferring personal data.
Submit the evaluation report to the relevant authority.